Careers

Build the systems that make care repeatable.

PrimaCX is a Customer Support & Service Excellence consultancy based in Lagos, working globally. We're looking for people who treat service excellence as a sequence — not a slogan — and who want to leave every client team stronger than they found it.

View open rolesHow we work

How we work

Three things we believe about service work.

Care is an operating system

We design for repeatable outcomes, not heroic individuals. Empathy is a process we engineer.

Coach the human, not the tool

AI copilots only work when coached humans verify, escalate, and own the answer. We build that loop.

Leave it runnable

Every engagement ends with a system the client can run without us. We measure success by independence.

Open roles

Roles we're hiring for now.

Don't see a fit? Email info@PrimaCX.com — we keep an open associate roster for strong candidates.

Business Development Lead

Growth

Full-time

Lagos · Remote-friendly

Own the pipeline that brings training engagements to PrimaCX — from first outreach to signed engagement — so our coaches and designers can do the work they're best at.

  • Source and qualify prospective clients across NG and remote markets for CX audits, support coaching, and AI-readiness training
  • Build outbound campaigns and nurture relationships with support, ops, and HR leaders
  • Own the proposal-to-close process in partnership with the delivery team
  • Maintain a clean pipeline and report on pipeline health, conversion, and revenue
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Want to talk before you apply?

Reach out and tell us which role fits — or describe the work you want to do. We reply the same day.

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